Return & Refund Policy

Return & Refund Policy

Last Updated: January 2026

We want you to be satisfied with your purchase from Ella Sam Charleston. If you are not completely happy with your trousers, we offer a straightforward return process.

Return Window You have 30 days from the date of delivery to request a return.

Return Conditions To be eligible for a return, your item must be:

• In the same condition that you received it (unworn and unwashed).

• In its original packaging with all tags attached.

How to Initiate a Return To start a return, please contact us at info@ellasamcharleston.com . We will provide you with the return shipping address and instructions.

Return Shipping Costs 

• Customers are responsible for paying their own shipping costs for returning items.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Restocking Fees Ella Sam Charleston does not charge restocking fees.

Ella Sam Charleston
Company name: ML Products
Address: Ijweg 950, 2131LW Hoofddorp, Netherlands
Chamber of Commerce registration number: 96519797
VAT identification number: NL005217466B94

Email: info@ellasamcharleston.com
Phone number: +31612775499