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FAQ'S

Frequently Asked Questions

Product & Sizing

What products do you offer? Ella Charleston specializes in men’s trousers designed for professional and casual wear. Our collection focuses on lightweight, structured fabrics that prioritize breathability and a modern fit.

What sizes do you offer? We offer a comprehensive range of sizes. Detailed measurements and fit guides are available on each individual product page. If you require assistance selecting a size, please contact our support team with your measurements for a recommendation.

Do you restock sold-out items? While some seasonal collections are limited, core essentials may be restocked. You can sign up for email notifications on specific product pages to be alerted when inventory becomes available.

Shipping & Delivery

Where do you ship? We currently provide shipping services exclusively within the United States. We do not offer international shipping at this time.

What are your shipping costs? Ella Charleston offers Standard Ground Shipping at no cost ($0.00) for all domestic orders. There are no minimum purchase requirements or hidden handling fees.

How long does shipping take?

  • Order Handling Time: 1–2 business days (Monday–Friday).

  • Transit Time: 4–8 business days (Monday–Friday).

  • Total Estimated Delivery: 5–10 business days from the date of purchase. Tracking information will be provided via email once the carrier has scanned the package.

Returns & Refunds

What is your return policy? We accept returns within 30 days of the delivery date. Items must be in original, unused condition with tags attached. There are no restocking fees for returns.

How long does a refund take? Once your return is received and inspected at our facility, refunds are processed within 10 business days. Credits will be issued to the original payment method used during checkout.

Security & Contact

Is it safe to shop on your website? Yes. Our website uses industry-standard SSL encryption to protect your data. Payment information is processed through secure gateways and is never stored on our servers.

How can I contact customer support? For inquiries regarding orders, shipping, or returns, please contact us at: